| Dear Susan, |
I write to express our satisfaction with the new website we now have in place for our new company image. |
| We have been particularly impressed with a number of aspects of the service we received from you: |
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A friendly and professional response from all staff at all times. |
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Our specific needs were carefully considered and assessed. |
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Realistic timescale's with accurate information about possible delays. |
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The prompt response to our many questions. |
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Attention to detail and emphasis on problem-solving. |
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Detailed advance planning, which helped us to focus on what we needed and to ensure the website was more or less accurate from Day One. |
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A relatively trouble-free service delivered on time. |
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After-sales service. |
| I had overall responsibility for ensuring that the website would reflect our business and had little website design knowledge at the time. |
| What was particularly helpful about the service you gave us was your expertise in helping me to manage the whole project, lightening my workload and increasing my knowledge considerably. |
| I have enjoyed working with you. |
| Yours sincerely, |
Lee Cockram |
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